Agreement & Policies

This agreement explains the professional standards, confidentiality, consent, appointment policies and responsibilities relating to therapy sessions & therapeutic services with The Willows Hypnotherapy.

​

Please read the following information carefully & in full before starting therapy sessions.

Professional Standards & Confidentiality

☐ I understand that I will always be treated with respect, professionalism and care throughout my sessions with The Willows Hypnotherapy.

☐ I understand that information shared during consultations and therapy sessions will be treated confidentially and stored securely in accordance with UK GDPR, the Data Protection Act 2018 and current professional standards.

☐ I understand that confidentiality may be broken if the therapist believes there is a serious risk of harm to myself, the therapist or another person, or where disclosure is required by law.

☐ I understand that aspects of my case may occasionally be discussed anonymously with a professional supervisor as part of the therapist’s ethical and professional obligations.

☐ I understand that, with my permission where appropriate, the therapist may recommend seeking information from or liaising with another healthcare professional if this is considered beneficial to my care, wellbeing or safety.

☐ I understand that Solution Focused Hypnotherapy is not a replacement for medical advice, diagnosis or treatment, and I should continue any medical care advised by my GP or healthcare professional.

☐ I understand that The Willows Hypnotherapy follows the professional standards and Codes of Practice of the National Council for Hypnotherapy (NCH), Association for Solution Focused Hypnotherapy (AfSFH) & the Complementary & Natural Healthcare Council (CNHC).

Therapy, Participation & Consent

☐ I understand that Solution Focused Hypnotherapy is a collaborative process in which the client takes an active role, while the therapist provides professional guidance, structure and support.

☐ I understand that the therapist has explained the nature and structure of Solution Focused Hypnotherapy, including how sessions work and the purpose of hypnosis within the process.

☐ I understand that hypnosis is a natural and focused state of attention and that I remain aware and in control throughout sessions.

☐ I understand that Solution Focused Hypnotherapy focuses on recognising progress, strengths and positive change, and that the therapist will redirect conversations that remain heavily problem-focused where this may interfere with the therapeutic process or progress.

☐ I understand that I must listen to the relaxation recording every day unless otherwise agreed with the therapist, and understand that inconsistent engagement with the therapeutic process (including between sessions) will slow progress and reduce the effectiveness of therapy.

☐ I understand that relaxation downloads, recordings, worksheets, and therapy materials provided by The Willows Hypnotherapy are intended for the client’s personal use only.  These materials must not be copied, shared, uploaded, reproduced, distributed, or used by others without prior written permission.

The Willows Hypnotherapy reserves the right to withdraw access to materials or take appropriate action where materials are shared without permission.

☐ I understand that lasting change involves regular attendance & active participation, including identifying small realistic actions or challenges during & between sessions to support meaningful change and movement beyond old patterns or comfort zones.

☐ I understand that therapy outcomes vary between individuals and that results cannot be guaranteed.

Appointments, Fees & Cancellations

☐ I understand the current session fees and agree to payment being made prior to or at the start of each session unless otherwise agreed.

☐ I understand that appointments are booked specifically for me and that missed appointments, late cancellations and non-attendance impact the availability of appointments for other clients.

☐ I understand that a minimum of 48 weekday hours’ notice is required to cancel or rearrange an appointment in order to avoid being charged the full session fee.

☐ I understand that missed appointments or cancellations made outside the required notice period may result in the full session fee being charged.

☐ I understand that if I arrive late for any appointments, the session will need to be shortened in order to avoid impacting following appointments.

☐ I understand that therapy packages offered at a reduced rate or may include additional benefits, resources, recordings, complimentary support or follow-up sessions as part of the package price.

☐ I understand that if I choose to cancel a therapy package before all sessions have been used, any refund will be calculated using the full individual session fee for sessions already attended rather than the discounted package rate.

☐ I understand that any additional benefits, complimentary sessions, resources, recordings, support, associated with the package will also be deducted from any refund.

☐ I understand that missed appointments or cancellations made outside the required notice period may still be deducted from the remaining sessions within a package.

☐ I understand that therapy packages are non-transferable and are to by the expiry date provided.

☐ I understand that online sessions are available where appropriate if I am unable to attend in person due to illness, weather conditions, transport difficulties, work or other unexpected circumstances.  Face to face appointment confirmations include a Zoom link to allow sessions to continue where appropriate.

☐ I understand that where appropriate, sessions may be moved online by the therapist rather than cancelled in order to maintain continuity and consistency throughout the therapeutic process.

☐ I understand that repeated late cancellations, non-attendance or ongoing lack of engagement with the therapeutic process may result in future appointments being declined or therapy being paused until commitment to the process can be re-established.

Health, Safety & Online Sessions

☐ I understand that it is my responsibility to provide accurate and relevant information relating to my health, wellbeing and circumstances where this may affect the therapeutic process or my safety.

☐ I understand that if I attend sessions while unwell with a contagious illness, the therapist may request that the appointment be rearranged or moved online.

☐ I understand that for online sessions I am responsible for ensuring I have:

• a private and appropriate environment

• a stable internet connection

• a safe and comfortable space for the session

☐ Respect for both the client and therapist will be maintained throughout the therapeutic process.

☐ Sessions must not be recorded by either party without prior agreement.

Consent Declaration

☐ I confirm that I have read and understood this Client & Clinic Agreement.

☐ I understand that I may ask questions about the therapy process, policies or agreement at any time.

☐ I consent to receiving Solution Focused Hypnotherapy services from The Willows Hypnotherapy.